Return Policy            Filson Products                                   

 You have 15 days from the date you receive your boot to request an exchange or refund. Because we drop ship your order directly from the manufacturer, our policy is regulated by the Manufacturer's policy. We are allowed to return an order once for an exchange of size/style without penalty from the manufacturer, but this does require you pay shipping back to the company.  We pay to have the replacement shipped to you.  There may be additional shipping fees for any further exchanges.  If merchandise is returned for a refund for any reason other than warranty problems, there is a 15% restocking fee. Shipping fees are non-refundable unless we made the mistake or it's a warranty return.

  If any merchandise is being returned, it must be in it's original packaging with all the tags and not show any signs of wear. 

Return Authorization -- If a return is necessary, please contact us by email at customerservice@boots99.com or sales@boots99.com so we can furnish you a return authorization number to place on the package and the correct address to which the merchandise is to be returned.  When emailing for an RA number,  include your name,  brand and style and the email address you used on your original order so we can locate you in our system.  If the merchandise is returned without a return authorization number, it could be refused by the manufacturer and returned to you postage due or it could end up stuck in some warehouse and forgotten!  So please, email for a RA number.  Normally, this is a very smooth process, the only snags occur when packages arrive at a manufacturer's facility without a return authorization number. Credit is not issued until the merchandise shows up as "returned to inventory".  

 We try very hard to do a very good job, but mistakes do happen.  We will make every effort to solve any problem which might pop up and ask that you give us that chance. We're not happy if your not happy!

  Outdoor Country  -  621 Highway 77 South  -  Bishop, TX 78343

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